About the Program

Statewide Health Insurance Benefits Advisors (SHIBA) is a free, unbiased, and confidential program provided to you from the Office of the Insurance Commissioner. SHIBA is an all volunteer program that makes our home at the Olympia Senior Center. If you reside in Mason or Thurston County, our volunteers can help guide you through your Medicare options. Our staff can help make sense of confusing information, potentially find ways to save you money or make more informed choices about your health care.  SHIBA volunteers assist thousands of individuals and their families every year. We can take the time to provide assistance to you either by phone or you can make an appointment to visit one of our counselors at the Olympia or Lacey Senior Center.

“Thank you so much for the help with our RX coverage. Your help was a drastically needed rescue from total confusion.”

Olympia Senior Center: Tuesdays, Wednesdays, and Thursdays, 9:00 am to 3:00 pm
Virgil Clarkson Lacey Senior Center: 2nd and 4th Mondays, 9:00 am to 12:00 pm.

Walk-ins are welcome, but appointments will guarantee that you are able to be seen. Please call our office at 360.586.6181, ext. 134 to make your appointment today. If you would like to volunteer for this rewarding program please contact the SHIBA help line at 1.800.562.6900 or contact Janis Rich at 360.586.6181, ext. 134.


Are you new to Medicare? If you have questions regarding your choices for health care options now that you are eligible for Medicare, SHIBA (Statewide Health Insurance Benefits Advisors) volunteers are here to help. SHIBA is a free, unbiased and confidential service provided through the Office of the Insurance Commissioner. SHIBA will be providing a “New to Medicare” outreach event at the Olympia Senior Center, from 10:00 am to 12:00 pm, on the third Thursday of each month. If you would like to sign up for the class or if you would like more details, please contact our SHIBA Coordinator, Janis Rich at 360.586.6181 ext. 134.