About the Program

Statewide Health Insurance Benefits Advisors (SHIBA) is a free, unbiased, and confidential program offered through the Washington State Office of the Insurance Commissioner.  A volunteer program, your local SHIBA makes its home at the Olympia Senior Center. If you live in Mason or Thurston County, our volunteers can help guide you through your Medicare options.

Our volunteers can help make sense of confusing information, potentially find programs that may save you money on Medicare’s out-of-pocket costs or help you make more informed choices about your health care.  SHIBA volunteers assist thousands of individuals and their families across the state every year.

“Thank you so much for the help with our RX coverage. Your help was a drastically needed rescue from total confusion.”

SHIBA hours: Tuesdays, Wednesdays, and Thursdays, 9:00 am to 3:00 pm  Volunteers are also available on Mondays and Fridays (hours vary).

Volunteer Opportunities:

A free service of the Washington State Office of the Insurance Commissioner, SHIBA volunteers provide unbiased and confidential Medicare counseling and outreach services.   If you’re retired or getting ready to retire and looking for new ways to stay active, becoming a SHIBA volunteer could be for you! And if you speak another language in addition to English – that’s a bonus! Note: We can’t take anyone who has any interest in an insurance company, other than as a policyholder.

If you would like to volunteer for this rewarding program, please contact SHIBA at 1.800.562.6900 or contact Janis Rich at 360.586.6181 ext. 134 or email her at jrich@SouthSoundSeniors.org.


Are you new to Medicare? If you have questions regarding your choices for health care options now that you are eligible for Medicare, SHIBA volunteers are here to help. SHIBA is a free, unbiased and confidential service provided through the Washington State Office of the Insurance Commissioner:  https://www.insurance.wa.gov

We provide "Welcome to Medicare" Zoom and other online events monthly, including "Help Prevent Healthcare Fraud and Abuse" and "Medicare's Open Enrollment" in the months of October and November.  If you would like to sign up for one of the virtual classes or if you would like more details, please contact our SHIBA Coordinator, Janis Rich at 360.586.6181 ext. 134 or email her at jrich@SouthSoundSeniors.org